Coaching Agreement

This Agreement is entered into by and between: Rachel Wall trading as Feeling is Healing, Office 20791, PO Box 6945, Fitzrovia, London W1A 6US (Coach and Advanced Theta Healing Practitioner) and ______ Name, Address (Client), whereby Coach agrees to provide Coaching Services for Client focusing on the topics shown at

This Agreement commences on the date that it has been signed by both parties.

Description of Coaching: Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation / development of personal and professional goals and to develop and carry out a strategy / plan for achieving those goals.

1) Coach-Client Relationship

A. Client is solely responsible for creating and implementing his / her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his / her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

B. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

C. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the World Health Organization and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach. By continuing, the Client confirms that he / she has received permission from his / her medical practitioner to enter into this coaching agreement.

D. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

2) Services

The parties agree to engage in a four month Coaching Program through online Zoom (or Skype) meetings. Coach will be available to Client by e-mail and voice message in between scheduled meetings as defined by the Coach. This includes one 3 minute voice message from the Client per week. The Coach will respond with a 3 minute voice message within 8 hours of the Client’s voice message. There will also be one email exchange per week. This will consist of the Client responding to an activity that has been set by the Coach. Coach may also be available for additional time, per Client’s request, on a prorated basis rate of £80 per one and a half hours should this be requested in addition to the regular weekly sessions.

3) Schedule and Fees

This coaching agreement is valid as of 14/07/2019. The program includes one 90 minute meeting, one voice message exchange, and one email exchange (as described in section 2 above) per week for a period of four months. The total number of weekly sessions is seventeen.

The fee for the four month package is £1175, payable in advance. Alternatively instalments can be set up at £320 per month, payable in advance of that month’s coaching, for four months. Payments are to be made by bank transfer, to the details which the Coach has provided to the Client.

If rates change before this agreement has been signed and dated, the prevailing rates will apply.

4) Refund Policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 According to consumer law in the United Kingdom, the Client has the right to cancel the Agreement within 14 days of entering into the Agreement, without charge, unless a session booked by the Client has been scheduled within 14 days of entering into the Agreement. In case the Client books a session within this term, the Client is expressly advised that, by booking this session, the Client agrees that the performance of the Agreement commences on that date and that the Client cannot invoke his right to cancel. In the confirmation email that is sent to the Client, the Client will be advised of this right of cancellation.

Cancellation of the Agreement must take place by email. After cancellation of the Agreement, the amount paid by the Client will be repaid to the Client within 14 days of cancellation.

Once this 14 day period has passed, payments are non-refundable.

5) Procedure

The time of the coaching meetings and / or location will be determined by Coach and Client based on a mutually agreed upon time. The Coach will set up a Zoom meeting for each scheduled meeting. This will be sent to the Client via email prior to the scheduled meeting time. The Client will need to click on this link in order to join the meeting at the arranged time. Best results will occur if the Client joins the Zoom meeting on a desktop or laptop computer with a working web cam and microphone. Sessions are conducted in English.

6) Confidentiality

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

7) Release of Information

The Coach engages in training and continuing education. According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and / or consultation purposes.

8) Policy for Rescheduling of Sessions

Client agrees that it is the Client’s responsibility to notify the Coach 48 hours in advance of the scheduled calls / meetings if it is necessary to reschedule a meeting. Coach reserves the right to bill Client for a missed meeting. Rescheduling is limited of a maximum of three instances per four month coaching program. The latest date by which sessions must be taken is 140 calendar days from the date of the first weekly session, unless otherwise explicitly agreed.

9) Record Retention Policy

The Client acknowledges that the Coach has disclosed his / her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a digital format for a period of not less than 6 years.

10) Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

11) Intellectual property

The intellectual property rights in any documents, materials and such provided to the Client by the Coach shall at all times vest in the Coach. The Client is not allowed to publish or reproduce the provided documents, materials and such unless the Coach has expressly approved of that.

Any intellectual property rights in sessions developed by the Coach shall remain vested in the Coach. The Coach has the right to use the accrued knowledge for other purposes as well, to the extent that no confidential information of the Client is made available to third parties as a result of this. Without the prior approval of the Coach it is not permitted to make video and / or audio recordings of a session.

12) Entire Agreement

This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

13) Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

14) Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

15) Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

16) Applicable Law

This Agreement shall be governed and construed in accordance with the law of the United Kingdom, without giving effect to any conflicts of laws provisions.

17) Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

Our signatures on this agreement indicate full understanding of the agreement with the information outlined above.

Please sign both copies and return one copy of this Client Agreement prior to the first scheduled coaching meeting. Retain one copy for your records and mail the other to: Rachel Wall trading as Feeling is Healing: [email protected]


Client Name and address


Signature: Date:

Coach/ for Feeling is Healing

Name/Title: Ms Rachel Wall

Signature: Date: